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Shipping & Refund Policy

Shipping

Shipping method

Order value

Shipping fee

Standard (economy express) shipping 
3 - 12 days *

all orders

free

Priority shipping 
1-2 business days *

all orders

extra fee (for customers) -please contact info@agneskovacsbags.com

All orders will be processed within 4-7 business days upon payment approval, excluding holidays.

Orders are shipped via TNT Express Hungary Ltd.

All orders will be shipped with insurance.

Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country.

Items will be shipped from Budapest, Hungary with an official invoice declaring the exact total of merchandise purchased in US dollars.

Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses. We are not responsible for any lost or stolen merchandise incurred upon shipping.

 

Return Policy

If, for any reason you are not satisfied with your order, you may exercise your right to return or exchange undamaged, unused items. Return merchandise should be dispatched within 14 days, products sent back for exchange should be dispatched within 30 days from the date on which it was delivered to you. Return shipment should always be covered by you. If the items are returned within these timeframes, we will exchange it or offer a refund based upon the original payment method.

Returns must include all original receipts, tags and accompanying packaging.

Please email info@agneskovacsbags.com returning or exchanging items.

 

Please send any returns to:

AGNESKOVACS leather design Kft.

Attn: Returns

Logodi utca 74-76. 3a

Budapest 1012, HUNGARY

 

All shipping and insurance costs are non-refundable, and are at the expense of the customer.

We are not responsible for any lost or stolen merchandise incurred upon return shipping.

Please allow up to 14 days for your refund to process.

We reserve the right to refuse any returned item that does not meet our return policies.

 

Repairs

We offer repairs on defective merchandise for up to 6 months after purchase. Proof of purchase is required. Please email info@agneskovacsbags.com for repair inquiries. After the expiry of 6 months you have to prove that the defect detected by you existed already at the time of purchase. Your above rights expire in 2 years from the date of purchase.